1. All cancellations are subject to a 10% service charge.
2. To make any changes to your service date, you must notify us 72 hours in advance, send an email
(newtravelsreasonscostarica@gmail.com) or WhatsApp (+506 89324763), and receive our response and confirmation. This will
support both our clients and our company.
3. For any service offered by our company, the client must pay a 50% deposit to reserve the service of their
choice. You can pay the remaining 50% of the reserved service with either of these two options:
a. Card Payments (Mastercard or Visa): When using this payment method, you must add 13% of the total amount and
cancel 72 hours before the chosen service.
b. Payments via PayPal: (@newtravelsreasonscr). 50% of the reservation fee and the remaining 50% of the
cancellation fee for the service(s) you choose. A 10% fee must be added to the payment method (commission on the
established amount). In addition, cancellation fees must be paid in full 72 hours prior to each service you choose.
4. Refunds will be issued for cancellations made within 72 hours of the scheduled service. With the exception of
fishing or boating services, deposits in this category are non-refundable due to the popularity and availability of
these services.
5. Cancellations made less than 48 hours prior to the scheduled tour will result in the forfeiture of the deposit.
6. For all other cancellations or no-shows, 30% of the total balance will be charged.
7. Please arrive 5 minutes prior to your service pick up time.
Important Note: Regarding points (2, 3 and 5) mentioned above in the cancellation policies, you must proceed in
this way, since the company is responsible for the booking of the activities, according to the payment policies of each
company (transport service, tour guide).
